Jules Duck

Director of CX & PX at Tixel

Jules Duck is Director of CX & PX at Tixel, where she blends customer and people experience to drive transformation that sticks. With 20+ years across CX, people leadership, and coaching, Jules believes in the ripple effect—when we invest in people, customers feel it too. Known for her person-first leadership (and iconic 1:1s), she’s a force for trust, empathy, and shared purpose in high-growth teams.

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Change doesn’t have to suck

If there’s one constant in start-up life, it’s change. In this panel, Felicity Davis, Jules Duck, Emily Robinson, and Anna Volkova share how they’ve helped fast-moving companies navigate everything from hypergrowth to recalibration—without losing their people, momentum, or minds. Felicity brings insight from scaling and right-sizing at Linktree; Jules fuses CX and PX to lead change with empathy and personality at Tixel; Emily draws on a decade of People & Ops experience across tech and wellness; and Anna brings deep leadership experience across APAC from companies like The Iconic and HiBob, blending data-driven strategy with a strong people-first approach. Together, they’ll explore how to reduce resistance, communicate with clarity, and lead through uncertainty with purpose. Expect practical, honest insights into what works (and what doesn’t) when change is constant—and how to build teams that thrive in motion.